General Questions:

Q: What stores can I shop from?

A:  There are over 1000 online stores available through the OurGV Mall site that OurGV Rewards activates for the non-profit group. Additionally, new stores are added regularly.

Q: How do I get more stores added?

A:  To request for a store to be added to the online OurGV Mall, please email rewards@ourgv.com with the name of the business and the website.  During the evaluation process, a key criteria will be if the merchant has affiliate tracking software.  This software will assist OurGV in properly crediting purchases.  While there is not a current option to directly shop at offline stores, ongoing research and development may make offline shopping a future possibility. 

Q: How do the shopping dollars translate into fundraising dollars?

A:  Every merchant in the program has a posted percentage online. Between 10 and 80% of these proceeds, depending on the Rewards website option that is chosen,  will go to the non-profit group that is affiliated with the shopper! At minimum, shopping that ordinarily would not generate any fundraising dollars will generate at least 10% of the merchant's posted rebate!

Q: What are the best ways to educate and promote fundraising by shopping with OurGV Rewards?

A:  We have found that non-profit groups have different forums for communicating with their members/supporters including emailed newsletters, mailed newsletters, websites, and bulletin boards. The OurGV Rewards affiliate will work closely with you to publicize the fundraising program utilizing one of your existing publications or creating a new one. With so many shopping choices available, people from almost anywhere can shop and fundraise for your group!

Q: Is there a way to customize the shopping mall?

A:  Yes!  Website options are available to help you individualize your online shopping mall site by including your name and logo (if available). Stores may not be added or deleted to individual OurGV Mall sites.

Q: If there are questions about an order, who does the shopper contact?

A:  As the entire shopping and purchase experience takes place directly with a merchant, direct all related questions to the appropriate merchant.

Q: How do customers direct their purchases to the non-profit group they want to support?

A:  A customer simply needs to shop at the specific website that has been activated for the non-profit group. When selecting stores through the mall, take note of the merchant description page. Most stores utilize technology that fully recognizes all tracking features to properly credit the purchase. Some stores utilize technology that recognize most, but not all, of the tracking information. In such cases, the description page that is visible prior to visiting the actual merchant site will include brief instructions.