General Questions:

Q: What stores can I shop from?

A:  There are over 1000 online stores available through the OurGV Mall site that OurGV Rewards activates for the non-profit group. Additionally, new stores are regularly added.

Q: How do I get more stores added?*

A:  If there is a local business that you would like OurGV Rewards to consider, please communicate with the OurGV Rewards affiliate working with your non-profit group. In particular, if you know someone that is involved with the ownership or management of a local merchant, the process to get the business approved is typically quicker. If the store you are interested in adding is an online business, please email service@ourgv.com and indicate the name of your non-profit group.

Q: How do the shopping dollars translate into fundraising dollars?

A:  Every merchant in the program has a posted percentage online. Up to 80% of these proceeds will go to the non-profit group that is affiliated with the shopper! These fundraising dollars are collected and sent to the non-profit group.

Q: What are the best ways to educate and promote fundraising by shopping with OurGV Rewards?

A: We have found that non-profit groups have different forums for communicating with their members/supporters including emailed newsletters, mailed newsletters, websites, and bulletin boards. The OurGV Rewards affiliate will work closely with you to publicize the fundraising program utilizing one of your existing publications or creating a new one. With so many shopping choices available online and a growing number of merchants offline, people from almost anywhere can shop and fundraise for your group!

Q: Is there a way to customize the shopping mall?

A: OurGV Rewards will help you individualize your online shopping mall site by including your name and logo (if available). Stores may not be added or deleted to individual OurGV Mall sites.

Q: If there are questions about an order, who does the shopper contact?

A: As the entire shopping and purchase experience takes place directly with a merchant, direct all related questions to the appropriate merchant.

Q: How do customers direct their purchases to the non-profit group they want to support?

A: Regarding online stores, a customer simply needs to shop at the specific website that has been activated for the non-profit group. When selecting stores through the mall, take note of the merchant description page. Most stores utilize technology that fully recognizes all tracking features to properly credit the purchase. Some stores utilize technology that recognize most, but not all, of the tracking information. In such cases, the description page that is visible prior to visiting the actual merchant site will indicate a note with brief instructions to follow.